Billing and payments

What forms of payment do you accept? 

We accept credit cards (Visa, MasterCard, American Express and Discover) as well as one-time payments and recurring subscriptions through Paypal. Invoices and check payments are also accepted for accounts on annual and semi-annual billing cycles.

What is your refund policy? 

FortiMonitor offers a free 30-day trial on new accounts. If you do not upgrade to a paid account after this trial period, your account will be automatically closed. After the 30-day free trial period, no refunds are given. Cancellation will be effective either immediately or upon the customer's next billing date. Either way, no refunds for unused service will be provided.

Do you offer a free plan? 

FortiMonitor does not offer any long-term free monitoring packages. The free accounts that are offered elsewhere typically check sites once every hour, which in our opinion is not frequent enough to be useful for companies with a serious web presence as it allows for way too many missed outages.

We do offer a 30-day free trial where you can try out the full range of our offerings, including our 60-second check frequency, intelligent notification service with unlimited SMS messages, and outage management tools. After 30 days, we ask that you either convert to a full paying account or cancel your trial account.

If you’re interested, sign up now for a free trial and start monitoring your servers within 15 minutes.

How do you handle billing? 

FortiMonitor bills monthly on the anniversary of your signup date. If you are paying by credit card, we will attempt to collect from your credit card that is kept securely on file. Paypal subscriptions are processed automatically, and for manual Paypal payment, you'll be sent an email with a link you can follow to complete your payment.

After processing your account, our billing system will send you a paid invoice via email or notify you of problems collecting payment.

You can always view your current balance and full invoice history in the Billing section of the control panel. You can also make real-time credit-card payments and setup Paypal subscriptions from the same page.

Where can I find my past invoices? 

On your home page, click on the Billing tab in the control panel. When you scroll down on this page you will find your entire history of paid invoices. This list will show the Invoice Id, the amount paid, and the date of payment. For more complete information, or to download the invoice for your records, just click View Invoice next to the invoice you want. A PDF of that invoice will be downloaded directly to your computer.

Can I change who is contacted with billing information? 

Changing you billing information is simple. First click on the "Billing" tab on your home page and selecting "Update Payment Information." A new window will open up:

Just scroll down to the fields for phone number and e-mail, correct them and click the Update Payment Information button. Once you have done this all billing notifications will be sent to this new contact.